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is running national and international helpdesk
services for Middle East and African (offshore)
In order to ensure speed , quality and total cost of
ownership , Yalla believes that true System
Integration capability is a key to overall project
success . Indeed relying on a player as a partner
like Yalla to deploy its solutions will support your
commercial objectives and service quality demands.
The Yalla prime integration service has been
designed for complex multi-vendor projects.
The service offers a single interface with clear-cut
responsibilities and professional management using
some of Yallas most senior and experienced staff.
Represent the business to our customers
and potential customers
Deliver towards agreed SLAs
Provide measurable statistics related to
our objectives (KPIs)
Keep up with customer satisfaction
Maximize customers retention
Maximize new customers attraction
Generate revenue for the business
Act as a marketing tool for the business
Gather market data for the business
Fulfill our objectives in a timely and
Our Queues & Service Catalog
Incident Lifecycle (ITIL)
Highly experienced agents in call
100% Bilingual Response - Accent neutral
English and Arabic operators.
Our agents are well qualified and well
trained and have big experience built from
working at a variety of ICT market leaders.
Team work spirit.
Resolution orientation, Transparency,
Responsibility and Business Awareness.
Why YALLA Egypt Help Desk?
Language : 100% Bilingual Response -
Accent neutral English and Arabic operators.
Time Zone: Compatible with MEA Region and
close to Europe (GMT +2).
Employee Cost: Lower than Gulf region and
Europe with very good qualification.
Service oriented: 100% committed to
serving the customer
CRM system independent: Working state of
the art CRM IT systems (Siebel, Remedy).
Call Center Services?
send us e-mail at
firstname.lastname@example.org with your request and our sales team will contact you.